How does Closeli camera work?

Here’s a quick overview:

Closeli camera is a home monitoring Wi-Fi video camera that sets up easily on your smartphone. You can view your live video feed from anywhere by logging into the free Closeli mobile app on your smartphone or tablet, or on your computer at closeli.com. Closeli camera connects to, and sends video directly through your home Internet. By upgrading to one of our optional Closeli Recording Services (find details under “Camera features, Closeli Recording plans, and pricing”) you can also enjoy Face Detection notifications and video recording/storage in the cloud.

General use

How many cameras can I have in an account?

You can have as many Closeli cameras as your bandwidth can support (each Closeli camera typically runs 1Mbps of bandwidth). We generally recommend up to four per household. You can add multiple Closeli cameras to your Closeli account, give them each a name and view different feeds from your smartphone, tablet or computer.

Can I view my live video feed anywhere?

Absolutely! Thanks to the free Closeli app, you can view it from anywhere as long as you have a Wi-Fi or a 3G connection. Or, you can log into your account at closeli.com and view it from your tablet or computer. Your smartphone can be on any connection since your Closeli camera just needs to be sending video through your home Wi-Fi. If your Closeli camera unexpectedly goes offline, we’ll let you know, too. Make sure you select a 2.4GHz network, as 5GHz is not supported at this time.

How do multiple people view the same camera feed?

Easy. Multiple users can access the same Closeli account by logging into the free mobile app on their smartphones, or via the web at closeli.com. You do not need to set the camera up again in order to view it on different devices. Once you’ve set the camera up, you can view it from any device by simply logging in to your Closeli account.

Do you support Windows phones?

Not at this time. But we’re caffeinating our engineers. Stay tuned!

Camera features, Closeli Recording Plans, and pricing

Does each camera need its own recording plan?

Yes. Each camera has its own Face Detection analysis and video storage, which requires space in the Closeli Cloud. However, if you have multiple Closeli cameras on the same account with the same service, it's 40% off for Closeli Recording Services, starting with the second camera!

Do I get a discount when I buy more than one camera?

Each Closeli camera costs $149.99. After adding Closeli Recording Services to your first Closeli camera, you’ll receive a 40% discount on Closeli Recording Services for each additional Closeli camera.

What does it cost?

Closeli camera powered by Closeli costs $149.99. Here’s what you get:

• Streaming 720p HD-quality video on your iPhone, Android phone, tablet, Mac or PC
• Night vision, so you can see every detail in the dark
• A broad view through Closeli camera’s 107-degree wide angle lens
• Adjustable motion and sound notifications that alert you when something’s up
• Two-way talk through Closeli camera’s powerful built-in microphone and speaker

Add our optional Closeli Recording Services (see pricing and details below), and you’ll enjoy:

• Face Detection notifications that tell you when someone’s home
• Several flexible and user-friendly recording options that let you save and watch video clips in the cloud
• Sharing and editing your favorite video clips directly from your smartphone
• The ability to turn the recording function on and off remotely, or schedule recordings around your personal routine

Interested in Closeli Recording Services? Pick a plan that works best for you.

1 Day: $4.99/month or $49.99/year

• Record and review the last 24 hours of footage and save up to one hour of clips. Perfect if you tend to get stuck in long meetings or just want to check up things during your lunch break.

11 Day: $13.99/month or $139.99/year

• Record and review the past 11 days of footage and store up to three hours of clips. Great for when you take that long-awaited, two-week dream vacation to New Zealand.

21 Day: $22.99/month or $229.99/year

• Record and review the past 21 days of footage and save up to five hours of clips. Ideal for the long haul.

How is Face Detection different from Face Recognition?

Closeli does NOT store information on the face detected or its unique attributes, and therefore isn’t recognizing who that face is. Rather, Closeli lets you know it’s “someone” (opposed to a branch, car, dog or other movement).

Where is my video stored?

All the magic happens in the Closeli Cloud, where we store the video stream and run real-time Face Detection analysis. You cannot store video on a NAS, computer or other local storage.

Are my recorded videos secure?

All recorded video clips are encrypted with AES 256-bit encryption (the same level of security as online banking, for example), and are saved in ArcSoft’s proprietary video format that can only be interpreted by ArcSoft’s software.

Setup

How do I set up Closeli camera?

Closeli camera can be set up on your smartphone or computer. For the quickest experience, we recommend setting it up on your smartphone. Just download the free Closeli app from iTunes or Google Play, then open the app on your smartphone and follow the instructions. To set up Closeli camera on your Mac or PC, just plug it into your computer using the short cable provided, and follow the instructions. For more information on this process, check out our setup video.

How long does it take to set up Closeli camera?

Setup takes about three minutes. Just plug Closeli camera in, sync it with your Wi-Fi through the free Closeli smartphone app, and start viewing live streaming video. The best part is that it can all be done directly on your smartphone!

How is it powered?

Closeli camera is powered by a USB cable that plugs into a regular power outlet.

Where should I put my Closeli camera?

For the best results, we recommend placing Closeli camera inside your home, directly across from a possible point of entry (door, window) at approximately 5.5 to 6 feet high.

Can I place Closeli camera outside if I want to?

Closeli camera is designed for indoor use only. However, you can place it facing a window and still receive motion, sound and Face Detection notifications.

More details and other fun stuff

Where can I buy Closeli camera powered by Closeli?

Closeli camera can be ordered at Closeli camera.com or amazon.com.

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